Quick Fixes never work

Dear CTO of At&t, John Donovan:
Your network may suck.  But you can fix it.  You can keep your 70 million customers and maybe even add a few million more if you just listen to what your customers are complaining about for once.  They're trying to help you understand that your network's technology is just not working for them and something has to be done about it, or more will take their business elsewhere.  


I understand that your network just can't seem to handle the iPhone's usage amounts, but that isn't an excuse.  The amount of usage per phone isn't going to just die down or go away, it's going to get worst. If you don't do anything to fix this problem you are going to continue to see your customer base diminish. Are you really going to continue to sit and watch as Verizon dominates the cell phone industry?  They need to build seperate cell sites or receivers for data and voice calls. This way, the calls will go through instead of prioritizing between calls and data. It will most likely be an expensive process but the results would bring more business and stabilize the At&t network again, so you can have the best coverage, like you tried to have.


Sincerely,
Your Loyal, Concerned Customer